This privacy statement describes AcuityLex’s privacy practices for vTestify and vInterview, our remote audio-visual interface deposition platforms. If you have questions or complaints regarding this Privacy Statement or our privacy practices, contact us at [email protected]
WHAT YOUR INFORMATION IS USED FOR
Our services provide a way to meet online using audio, video, screen sharing, and recording capabilities to conduct depositions and other similar evidence gathering. Access to our services may vary. You may be able to use the Service without creating an account, but you will in all cases need to agree to our Terms and Conditions in order to access the service or download any content. In some cases, you may need to create an account to access all of the features of the Service, for use or authentication, or for other purposes. If you create an account, the company may collect certain information that needs to identify you as the legitimate account holder, for example, first name, last name, corporate name, client name, state bar number (or similar information identifying you as a licensed attorney) email address, mobile phone number, or similar information. Information the company collects will be used only to provide the service and will be handled according to this Privacy Statement.
TYPES OF INFORMATION TRACKED
SESSION RECORDS: To maintain the quality of our services and to assist the company with the analysis of product performance, the company may also gather standard analytics and meta-data on in-session usage of the service. The company will not access the content of any session, except to the extent required by law or as may be required to incorporate a time-date stamp. The company uses this information only to ensure the highest quality experience possible when using the service.
ANALYTICS: The company continuously improves our services, including websites and mobile apps, and may use third party analytical tools. Like many other websites, our services and mobile applications use analytical tools to understand feature usage patterns, to enhance and improve your Service experience and offer you specific Service usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that the company has about individual users. The company maintains ownership of this data and does not share this type of data about individual users with third parties.
In addition, and similar to many other websites, our services and mobile applications may use analytic tools on services and apps to help gather non-personally identifiable data about download and application usage. In our use of analytics the company does not collect GeoLocation data. In our use of mobile applications the company may utilize GeoLocation data but only if you specifically opt-in to collection of such data in connection with a particular service. The company may use information such as IP addresses to determine the general geographic locations areas of our visitors. This information is not correlated to personal information about individual users. In any instance where personally identifiable information is collected, it will be used to increase functionality and enhance your user experience.
The company does not sell, trade or rent your personal information to third parties. Our products and services may require the company to provide some of your information to third parties. The company may utilize third parties to perform functions on our behalf. Examples include facilitating, delivering, or providing all or some of the features in the Service, sending postal mail and email, surveys, analyzing data and providing marketing assistance, among others. The company uses the services of third-party providers for many purposes related to the Service, such as video, back-up video, and for redundancy purposes. Your information is also subject to their own respective privacy policies. The company does not guarantee that third party privacy policies are as protective as ours. For a list of potentially relevant third-party privacy policies, please contact us at [email protected]
If you wish to change or review any personal information that has been collected by the Service, you may do so within the Service or by contacting us at [email protected]
AFFILIATES: The company may sometimes share or jointly collect information with its wholly-owned subsidiaries and affiliated divisions. Sharing this information helps the company make your customer experience more seamless and efficient by allowing the company to improve our marketing efforts to better target customer needs, streamline our processes and consolidate our back end business systems.
If you submit an email address to the company, the company may use that email to respond to your comments and communicate with you about its services. The company may also use your email address to send you relevant and targeted communications about other company products and services. Please write to [email protected] if you would like to opt-out from communications, discontinue your account or to ask for your information to be removed.
This Privacy Statement is subject to change. If the company intends to use your information in a manner materially different from that stated at the time of collection, the company will notify you via email prior to the changes taking effect. If the company or any of its assets are acquired by another company the company will notify you via email about this transaction and the transfer of your personal information.
COMPLIANCE (GDPR AND CCPA)
All requests for access to, or removal of, customer data that is not readily available through the vTestify service offerings can be requested via electronic email at [email protected] The company will respond within 5 business days in compliance with applicable regulations.
Unless otherwise provided by law or by a particular Services offer, all purchases are final and non-refundable. If you believe that the company has charged you in error, you must contact the company within 90 days of such charge. No refunds will be given for any charges more than 90 days old. The company reserves the right to issue refunds or credits at our sole discretion. If the company issues a refund or credit, the company is under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply.
PROTECTION STANDARDS, NO GUARANTEES
The company uses commercially reasonable industry-standard efforts to safeguard the confidentiality of personally identifiable information, which may include encryption, firewalls and SSL technology. Nevertheless, by using our websites and Service, you acknowledge that no security measure is perfect. The company makes no, and hereby disclaims all, guarantees or representations and warranties concerning the security of your information.